1. Where does your water
fluoride added to the water?
is an average two-month water bill?
payment methods does the City offer?
is EFT? And how do I sign up for this FREE service?
you know where your water meter is located?
7. Are you experiencing
water pressure problems?
8. How do you detect water leaks?
9. What are the sprinkler
10. How do you read your water
11. Any water conservation
A. The City of Hillsboro Utilities Commission
strives to provide the cleanest and softest water in
the nation. Your tap water comes from the Coast Range,
where it is collected in the Barney Reservoir, released
into the upper Tualatin River and filtered or treated
at the Cherry Grove or Joint Water Commission plants.
The treatment plants operate 24 hours a day, 365 days
a year. The water is routinely tested and passes all
federal drinking water standards. Each year, all customers
receive a water quality report containing information
about where your water comes from, results of the federal
and state regulated tests, and other water quality data.
Please call (503) 615.6732 to request a copy or click
here to download the most recent Water Quality Report
(Requires adobe acrobat reader). Water
A. The City of Hillsboro water is not fluoridated.
Please check with your doctor or dentist about fluoride
supplements for you and your family.
A. The average residential household
typically has a 3/4 meter and uses approximately 1600
cubic feet over a two-month period. The average, residential,
bi-monthly bill would have the following charges:
Sewer/Surface Water Charges
Water Base Charge:
Sewer Base Charge:
Water Volume Charge:
Sewer Usage Charge:
Surface Water Charge:
|Transportation Utility Fee
A. The following convenient bill paying methods
are available: cash, check, cashiers check, money orders,
and Electronic Funds Transfer.
Debit cards or Visa and MasterCard payments are accepted over
the counter or through
Utility Billing On-Line. Our office located in the Hillsboro
Civic Center, 150 E Main Street, Hillsboro, OR 97123-4028.
If mailing your payment please use the return envelope
and include the payment stub to ensure proper credit.
In addition to mailing your payment, you may pay in
person, or leave your payment in the drop box located
in the south parking lot of the Civic Center off Washington
A. Electronic funds transfer, or EFT,
allows your bill to be deducted from your financial
institution, no earlier than the due date on your bill.
If you would like to sign up for this FREE program,
please call the Utility Billing office at (503) 681.6163 to request the EFT sign-up form. Or click here to print
the EFT sign-up form,
complete and mail the form to us at the address indicated on the
A. Water meters are placed in the ground, usually
at the edge of the lawn, near a sidewalk or the street.
Most people are not aware of the fact that the water
meter is located within the utility easement of their
property. When landscaping or fencing your yard, know
where your water meter is and keep any landscaping a
safe distance from the meter box.
- Your meter should be kept clear of shrubbery, trees
and low growing bushes.
- When planting trees keep in mind that tree roots
can become entangled around the underground pipes increasing
the possibility of pipes breaking which can result
in water leaks that could go undetected for some time.
- Shrubbery can become bushy and hinder the ability
of the City meter reader to read your meter.
- Customers who already have established landscaping
are encouraged to trim their plants to allow clear
access to the meter box.
The next time you are working in the yard, take a
few minutes to check the area around your meter box
and ask yourself the following questions:
- Is the meter box easily seen or identifiable from
- Do you need to trim shrubs, tree limbs or move any
obstructions out of the way in order to access the
- Do you have to duck down and/or crawl to be able
to read your meter?
If the answer to any of the above questions is "yes",
our meter reader will have trouble finding and/or reading
your water meter. If this happens frequently on a meter
reader's route, this means more time is spent by the
meter reader having to clear away landscaping in order
to access the meter box to read the meter. This may
ultimately result in higher costs to provide water services
which would be reflected in future water rate increases.
Please remember to call the City Water Department
at (503) 615.6732 to find out the location of your meter
box and where the City-owned water lines are prior to
A. Occasionally, you may experience an increase
or decrease in your water pressure. There are many possible
causes of this problem including, but not limited to,
air in the water lines, faulty plumbing fixtures, or
a defective regulator valve.
Air in the lines is usually associated with construction
in the area or a change in your water supply, such as
your meter being turned off for repairs. Symptoms include
water "spitting" out of the faucet, cloudy or milky
looking water, or rusty colored water. If you experience
any of these, run at least two faucets on full-force
at opposite ends of the house for approximately 5 minutes.
This will help push the air pocket out of the water
line. If the problem continues to persist, please call
the Water Department at (503) 615.6700.
Low water pressure in one area of your home is usually
caused by a faulty plumbing fixture.
Example: If the kitchen faucet works
fine but the clothes washer seems to take a long time
to fill, the problem could be the line to the washer
or the clothes washer itself.
The same can be said for other problems in the house
such as showers, toilets, sinks, etc. If low water pressure
is an on-going problem, you might want to contact a
plumber or try to identify the problem and make the
Another common water pressure problem is a bad or
faulty water pressure regulator. If the water pressure
seems unusually low throughout the house or if your
water pipes tend to rattle when certain fixtures are
turned on, the City may need to replace your regulator
valve. If you are experiencing these problems please
call the City Water Department at (503) 615.6700.
A. Water leaks are costly and wasteful. Reading
your water meter is the best way to determine if
you have a water leak. Calculate how much water you
have used since your last meter reading by taking your
current meter reading and subtracting the previous
reading found on your most recent bill. Compare this
reading to previous bills to determine if the current
reading is consistent with prior readings. You will
have to factor in the time period covered by your most
current reading. The reading from your bill typically
covers a 60-day period. Unusually high readings that
are not consistent with any previous water usage history
are usually indicative of a water leak.
Example: Look at your most recent bill,
the reading labeled "Present" will now be the previous
read. Let's say that reading was 3906. Take the current
reading from your meter, let's say it is 3918. Subtract
the 3906 from the 3918. The amount of water used since
your last reading is 12 (3918 - 3906) hundred cubic
feet (ccf) or 12 units of water used or 8,976 gallons
(12 x 748 - there are 748 gallons in 1-unit of water).
Compare the 12ccf to readings from previous bills.
Other ways to detect water leaks include:
- To detect a silent toilet leak, put several drops
of food coloring in your tank. Don't flush for 10 minutes.
If the color appears in the bowl, there is a leak.
- Look at your meter. Most meters have a colored 'telltale' indicator.
If you see the indicator moving when the water is turned
off, you probably have a leak.
- If your meter does not have a telltale indicator,
note the position of the "sweephand" and the numbers.
Wait 30 minutes without using any water, then look
again. If either the "sweephand" or the numbers have
moved, then you probably have a leak.
The City has a policy of issuing partial credits for
first-time leaks that are repaired in a timely manner.
Generally, leaks are expected to be repaired by the
customer within 10 days of discovery or notification
from the City. A Request for Adjustment Due to Water
Leak must be completed, the form is available in
PDF format here.
Mail, fax, or bring the completed form, along with supporting
documentation such as a plumbers bill, parts purchased,
etc., to the Utility Billing office.
A. If you have a sprinkler system connected
to the public water supply, you are required to have
a device, called a backflow prevention assembly, installed
that will prevent contaminants from flowing back into
the drinking water supply. In order to protect the public
from any health hazards, all backflow prevention assemblies
must meet state law and the City's plumbing code. You
are also required to have the device inspected annually.
Testers must be state certified and a partial list is
included with the reminder letters sent out by the City's
If you have a sprinkler system, or are planning to
install one, please call the City of Hillsboro Water
Department for a free brochure about blackflow prevention
requirements at (503) 615-6703.
A. Your water meter is the best way to check
how much water your household is using and to also help
you detect any water leaks. Locate your meter box and
look at the meter dial, read the numbers on the dial
from left to right (similar to reading an odometer).
The meter also has numbers around the dial, like a clock,
but you do not need to "read" any of those numbers.
In addition, the meter has what is referred to as a "sweephand" that
rotates when water is being used. How fast the "sweephand" rotates
is how much water is being used at that point in time.
After reading your number, simply subtract the last
reading listed on your last water bill statement from
the current reading on your meter.
- Turn off water while brushing your teeth, shaving,
or washing dishes.
- Install a low-flow showerhead.
- Keep water in the refrigerator for an instant cold
- Fix leaks and replace worn washers in faucets and
- Landscape with low-water plants.
- Wait for full loads in the dishwasher and washing
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