UTILITY BILLING

Important Information Regarding Billing Process Changes

• Beginning September 1, 2012, City of Hillsboro has made adjustments to the utility billing process and, although most customers will not be affected, it is important to share the information with anyone who may potentially be impacted by the changes. 

• Customers will continue to receive their monthly or bi-monthly utility bill with a payment period of two weeks from date of issue.  Overdue accounts will receive one final notice before risking shutoff, instead of a second and third notice like in the past.  Customers receiving final notices will accrue a $5.00 late fee, regardless of whether or not a payment arrangement has been made.

• Utility billing representatives will continue to work with customers who are experiencing financial hardship and need special arrangements to meet their payment obligation.  Some customers may also qualify for payment assistance through the Salvation Army. 

The City of Hillsboro thanks you for being a utility services customer. 

For more information, please send a message, or call Utility Billing at (503) 681-6163.

Utility Billing is a work group within the Finance Department and is responsible for the billing and maintenance of customer accounts. Utility bills may include charges for Water, Transportation Utility Fee (TUF), Sewer and Surface Water Management (SWM). The City of Hillsboro Utility Billing customer service personnel are committed and proud to provide the community the highest quality customer service possible.

The WATER, SEWER, SWM AND TUF service boundaries do not follow the City's boundaries. Therefore, some customers may have a different water provider and will only receive a bill from the City of Hillsboro for Sewer, SWM and TUF charges. Most residential customers receive a bi-monthly bill. Each billing cycle for these customers is approximately 60 days, depending on the date the meter is read. Some customers will be billed monthly.

Aerial Picture of the J.W. Barney Reservoir and E.S. Mills Dam Southwest of Hillsboro, nestled high in the Coast Range, the J.W. Barney Reservoir stores a maximum of 20,000 acre feet or 6,516,560,000 gallons, of raw water that makes its way into the City's water system via the upper Tualatin River.